We are committed to providing excellent customer service and have created this page to answer any queries you may have. Can't find the answer to your question below? Our customer service team are more than happy to help, simply email or call us for help with your query.
If I place an order on a Bank Holiday when will it be processed?
Your order will be dispatched on the next available working day, with the courier service of your choice.
What payment methods do you accept and is it safe to shop online?
You can be assured that its safe to shop online with Kingsley Menswear. We accept Visa, MasterCard and Maestro cards. You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by Shopify.
If you would prefer to place an order by telephone, you can call the Customer Service team on 01924 650909
How do I know that you've received my order?
Once you have placed your order, an order confirmation email will be sent to the email address provided. Once your order has been processed you will receive a second email where you will find your tracking number, along with confirmation of the chosen courier who will be delivering your parcel.
Why am I not receiving my email confirmation?
The first point of call is to double check you’ve entered your email address correctly. If you’ve checked out as a guest and think you may have entered it incorrectly, you can ring our customer service team on 01924 650909 who will be able to check your email address and re-send your order confirmation email. If you signed into your account and then proceeded to checkout, your email address will be correct. In this instance we advise you check your spam folder for your email confirmation. Some email providers, such as Yahoo, Hotmail and Gmail, block emails from unknown senders. You may also need to add us to your address book to ensure our emails land safely in your inbox.
Can I make changes to my order?
Our team may be able to make changes to your order depending on the order status. If you need to make any changes to your order, please call our customer service team on 01924 650909 as soon as possible.
Can I cancel my order?
If you wish to cancel your order please contact our team asap who will advise whether this is possible.
A style I like is out of stock on your website, can I pre-order it?
Occasionally due to popular demand, we put styles online on a pre-order basis. These styles will be clearly marked as "Pre-Order" with details on how pre-ordering works within the product listing, a stock ETA and confirmation of delivery method. If you choose to place your order on a pre-order basis please choose the "FREE Standard delivery" option at checkout. As a thank you we will upgrade your order to "NEXT Working day delivery" free of charge.
What if the stock is delayed?
In the rare circumstances that the stock is delayed, we will notify you by email and/or phone and give you the option to either cancel the order or proceed with the order with the new stock arrival date.
What should I do if I receive an incorrect or faulty item?
We’re sorry to hear you’ve received an incorrect or faulty item. On the rare occasions this happens, we request you contact the customer service team with your name, order number and the name/product SKU of the item you were supposed to receive and/or details of the fault. Our customer service team will then advise how you return the item to us and how long a replacement will take (depending on your country of origin).
Do you sell Gift Cards?
Unfortunately at present we don’t sell gift cards, but this is something we are looking to introduce in the future.
Do you offer wedding discounts?
We are happy to be one of the leading suppliers of suits for fabulous weddings all over the world, this is why we have a continuous wedding discount offer. If you are getting married and would like to know more about our wedding day discounts then please email email@example.com
If you would like more advice regarding wedding orders you can call our customer service team on 01924 650909.
When will I receive my order?
We offer 2 methods of shipping for UK* customers a standard service and a next working day service. You can find out delivery estimates and costs by viewing our delivery table. For our European & International customers, we offer 1 method of shipping. We aim to dispatch all orders the same day before 3pm, excluding weekends and Bank Holidays.
What countries do you deliver to?
Kingsley Menswear is proud to have the facility to deliver all over the world. We strive to provide the quickest, most affordable delivery solutions to all our customers. We have recently updated our delivery page with more detailed information on the costs and delivery times for each destination. You can view more information on our delivery times & costs below;
Can I track my delivery?
You can check the status of your order in your account. Simply log into your account, click “My Orders” and you can track your order from there. You will also have tracking information for your order sent directly to the email address you used to checkout/order.
Please note there can be a delay in our courier's tracking system, so if you’ve received your tracking information but it's showing no information on our courier’s website, don’t panic just give it a couple of hours and try again.
I have not received my order, what do I do?
If after the expected delivery time of your order has passed and you have not received your parcel, please contact our customer service team on 01924 650909, with your order number and name ready, and they will be able to assist you further.
Do you deliver to the USA?
We offer a standard delivery option for our US customers. Delivery can take up to 4 working days. Prices vary depending on the items you order and overall weight, please see our shipping calculator at the checkout for a personalised quote on your delivery. Please note on rare occasions, customs can withhold deliveries resulting in your order being delayed. We are not responsible for customs fees.
How long do I have to return/exchange an item?
You can return or exchange your item within 14 days, providing the item is in its original packaging, with all original tags & labels still intact. If you have purchased a suit, please ensure you return the suit in the suit bag it was originally sent in.
Please see our Delivery & Returns page for more information on returning your item(s)
How do I return my item?
We ask that you return the item(s) via a tracked and signed for delivery service, as we cannot accept responsibility for any lost items. Please return your items to the address below
Unit 53 Bishopgate Walk
Please include the returns form from your original order, and detail whether you require a return or exchange.
How long does a return take?
As soon as we have received your return back, it takes 48 hours for our returns department to process your return. Depending on your bank, you can expect to see your refund in your account within 3-5 workings days.
Can I send my item back for an exchange?
Yes, you can return your order back for an exchange within 14 days providing the product is in its original, unused condition. Please complete the return form so that we have all the information we require to process the exchange as soon as possible. We offer 1 free exchange per customer, please return your item(s) back to us using the returns label included in your order (UK customers only). Please ensure you check the exchange table fee below to find out how much you will have to pay for exchange to be sent back out to you.
If I need to send part of my suit back for an exchange, do I need to send just the trousers/waistcoat/blazer or the whole suit?
To ensure your individual garments all colour match perfectly, we advise that you send back the whole suit so we can re-send your item from the same batch. With tweed suits, in particular, different delivered batches can have a slight variation in colour.
How long does it take to process an exchange?
Once we have received your item, we aim to process the exchange the same day and re-send that day on a next day delivery service (for UK Mainland customers only). All exchanges received Mon-Thurs will be received by the customer the next working day. Any exchanges received on a Friday will be received by the customer on Monday or Tuesday the following week. For customers living outside mainland UK, please allow the equivalent delivery time you experienced for your original order for your exchange order.
I’ve lost my returns form; can I still send my item back?
If you do not have a returns form, you can include a note with your return. Please ensure you detail your full name, address, email address, order number and reason for return.
Why do I pay more for original postage, compared to exchange postage?
If you require an exchange, we ask that you include a fee to cover the cost to post the item back out to you. We endeavor to make the exchange process as easy and fair as possible for our customers, for this reason, we pay 50% of the exchange return postage fee to make it more flexible for customers to exchange their items.
Please see our table below for fees for your return postage. There are several ways you can make payment for your exchange. You can include the fee in an envelope with your return, pay directly into our PayPal account or call our customer service team who can take payment over the phone.
For those wishing to pay directly into our PayPal account, please send payment to firstname.lastname@example.org ensuring you reference the transaction with your order number, name and quote "EXCHANGE"
|UK Mainland & Isle Of Wight||£3.00|
|Highlands, Islands & N.Ireland||£3.00|
|USA & Canada||Please contact our customer care team on 01924 650909 for a quote|
|Australia||Please contact our customer care team on 01924 650909 for a quote|
|Rest Of The World||Please contact our customer care team on 01924 650909 for a quote|
What is the fit of your suits?
All of our items are cut to a slim tailored fit.
What trouser size will I get with my suit?
All of our suits are automatically paired with trousers measuring 6" less around the waist than the Suit size chosen. For example, if your Blazer size is 40R then the trousers with this size would be a size 34" waist. The waistcoat would be a 40R to match the blazer
Why does the colour of my item look different to the picture shown?
All product images are colour matched to resemble each items true colour, however, colours and tones may vary on different computer screens, depending on the resolution, brightness and colour settings of the individual screen/device. This means there may be a slight variation of colour when viewing each product on different computer screens/devices, in comparison to the product in real life.
I'm getting married in a year, can you offer advice and help wedding suits?
We're always happy to hear a love story and are even happier to help make your special day go by without a hitch. Our friendly staff are on hand to give you advice on size, fit and anything else you may need assistance with.